Savena ‑ AI Chat & Support
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AI customer support agent that handles orders, refunds, returns, and product questions automatically
Savena is an AI customer support agent that connects to your Shopify store and resolves customer questions automatically, 24/7. It can check order status, process refunds and returns, edit orders, answer product questions, and create discount codes on behalf of your team. Savena works across live chat, email, and social media, helping you handle more support conversations without hiring additional staff.
- Resolves order-status questions automatically using your live Shopify data
- Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
- Searches your catalog to answer questions and recommend products
- Escalates refund/complaint conversations to a human
- Live in under 5 minutes
Languages
English
Works with
- gmail
- hubspot
- intagram
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Starter
$99 / month
Includes 3 team members. Additional members $25/month each. AI resolutions billed at $0.99 each.
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
21-day free trial
Growth
$124 / month
Includes 4 team members. Additional members $25/month each. AI resolutions billed at $0.99 each.
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
21-day free trial
Pro
$199 / month
Includes 7 team members. Additional members $25/month each. AI resolutions billed at $0.99 each.
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
21-day free trial
Scale
$299 / month
Includes 11 team members. Additional members $25/month each. AI resolutions billed at $0.99 each.
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
21-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
I love the app. They are super responsive, appreciate feedback and act on it. There is a huge focus on constant improvement and making the app do exactly what our business need. We use it to answer our Facebook Messenger, email, website chatbot and Instagram. Excellent product!
Support
App support provided by Savena.
Resources
Launched
May 27, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Draft orders, merchant managed fulfillment, all order history, returns, third-party fulfillment, order edits
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Edit discounts
Discount codes and promotions
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Edit Online Store
Checkout page
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