Y: AI Chatbot for D2C Brands
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Your AI sales agent answers shopper questions instantly. It recommends products and recovers carts.
Yappi is an AI chatbot and live chat assistant for your store. It answers product, shipping, returns, and order tracking questions, recommends items from your catalog, and guides shoppers to checkout. When a shopper needs a person, your team takes over from a shared inbox. Yappi trains on your catalog, inventory, FAQs, and policies, so answers stay accurate and on brand. It handles routine support 24/7, replies in the shopper's language, recovers abandoned carts, and upsells related products.
- Answers product, shipping, returns, and order tracking questions 24/7
- Recommends products from your live catalog, with real prices and stock
- Recovers abandoned carts and upsells related products to lift order value
- Hands off to your team in a shared live chat inbox, with full context
- Multilingual replies in the shopper's language, matched to your brand voice
Languages
English
Works with
- Shopify Admin
- Chat GPT
- Deepseek
Categories
Real-time messaging
Automated responses
Customization
Customization
Offers and recommendations
Pricing
Choose the plan that best fits your business.
Free to install
Free
Features
- 100 AI replies/mo included
- In-chat cart & checkout
- 20+ widget skins
- 24/7 order tracking
- Smart FAQ engine
- Product discovery & browsing
- Live team inbox
- Live Chat support (<1h SLA)
Growth
$29 / month
$0.003 per AI reply past your 2,000/month allowance. Capped at $50/month by default — you control the limit.
Features
- 2,000 AI replies/mo included
- And everything in Starter, plus:
- Custom knowledge control
- Brand voice & knowledge gaps
- Order resolution & resend receipts
- Custom styling via plain text
- 24/7 priority support
- White-label — remove Yappi branding
14-day free trial
Scale
$99 / month
$0.002 per AI reply past your 10,000/month allowance. Capped at $50/month by default — you control the limit.
Features
- 10,000 AI replies/mo included
- And everything in Growth, plus:
- 1:1 in-house design
- Dedicated routing & priority SLA
- Custom AI training & support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Yappi is a really cool AI chat app that saves tons of time on customer support by handling repetitive questions automatically. Setup is smooth and it works amazingly well for brands with consistent product lines. Excited to see how it continues to evolve!
Thank you so much for these kind words, they really made our day. It means a lot to hear that Yappi is saving time for store owners like you.
Yappi automatically syncs all your Shopify products, inventory, and orders in real-time. The knowledge will always stay 100% up to date automatically with zero manual effort required! Thanks again for your support and for growing with us! 🚀
Support
App support provided by Chau AI.
Resources
Developer
131 Continental Dr Suite 305 Newark, Delaware, DE, 19720, US
Launched
July 8, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, custom data, Shopify admin
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Edit customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, returns
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View discounts
Discount codes and promotions
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View Online Store
Online Store pages, theme
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Edit custom data
Metaobject definitions, metaobjects
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View Shopify admin
Legal policies
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View other data
Locations
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