At Last — Returns & Exchanges

The At Last portal has been very well received, providing a highly user-friendly and well-designed solution that has significantly streamlined the returns process. Since implementation, it has enabled the centralisation of returns management, improved visibility of returned orders, and reduced the manual administrative workload for the customer service team. The platform is intuitive for administ...

This platform is intuitive, reliable, and has made managing returns much more efficient for both our team and our customers. What truly stands out is the support from the Atlast team. They're always on hand to help, respond quickly to any queries, and consistently go above and beyond to ensure everything runs smoothly. It's clear they genuinely care about their customers and the success of their...

Highly recommend the At Last portal - we've had a really great experience so far as a clothing brand with naturally high return rates. The setup process was super straightforward and easy to implement. Customer user experience is very intuitive - which helps reduce internal queries and, as a clothing brand the system and dashboard are both very easy to use. The At Last team have also been incredib...

As company we are very happy with At Last, very friendly team, always helpful and kind. Easy steps for us and for our customers. I can recommend to everyone.

We have been using the "At Last" returns portal for 2 years - the developers are extremely responsive to client needs and keep adding excellent new features. The UI is easy to use from a customer perspective and the back-end simple and well laid-out when needing to amend settings. Great functionality, especially ability to offer store credit rather than a refund, and an improved dashboard for a us...

Great app and constantly getting even better. I was really impressed to see that they have a feature request system where your features actually get built! Really lovely team and customer support as well.

As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations. Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apa...

We installed At Last to get better control and visibility over our returns, and it’s been a strong addition to our Shopify setup. Installation was straightforward, and their team has been responsive, friendly and genuinely helpful throughout. The standout for us is the dashboard. Our customer services team find it really user-friendly, with clear visibility at every stage of the returns process...

Super easy to set up and use. The returns flow is seamless and the team has been amazing quick, friendly, and really on it. Highly recommend. Shout out to Joe!

We’ve been working with AT LAST for around four years now, and their returns portal has completely transformed the way we handle customer returns and issue labels. The platform is constantly evolving, with new products and features being rolled out regularly, which keeps improving our workflow and customer experience. Joe and Danielle are fantastic — communication is always clear, fast and helpfu...

Working with At Last has made my job much easier as well as for our customers. We were lucky to subscribe to At Last just when we needed to.

An excellent app, managed by a passionate team, who actively listen to customer feedback in their product design process. The product is priced very competitively in comparison to legacy providers in the space. We have had no down time since implementing the app, our customers love the ease of it and our customer service team were able to use it within a couple of minutes. Excited for the futur...

I wanted to share my experience using At Last for my business returns. Before I started using your services, I was spending far more time and effort on the process than necessary. Since switching to At Last over a year ago, life has become much easier as you provide everything a business needs in one place. The platform is straightforward and easy to use. I have never had an issue, and whenever I...

We've been using AtLast for a couple of years and it's made our returns process so much easier. Having a portal for customers to use has freed up a lot of our customer service team's time. The exchange feature has been great for customers who have purchased the wrong size, and new features are always getting rolled out making things better for us as well as our customers. The team at AtLast are al...

At Last is perfect for us. Our wish-list was for a modern, super user-friendly interface, integrated with Shopify, to process all our returns and exchanges. Not only is the app a game-changer (it takes seconds to return and refund) the team are genuinely very lovely. We always look forward to our catch-ups! Danielle and Joe, you're superstars. Thank you for everything.

We’ve been using the AtLast app on our Shopify store and it’s been a game changer for our returns process. The setup was smooth and intuitive, and the team — especially Danielle and Joe — provided outstanding support every step of the way. They were responsive, knowledgeable, and genuinely helpful, making sure everything worked perfectly for our needs. Highly recommend AtLast for anyone looking to...

Our experience with the platform has been very positive. Joe and Danielle were a pleasure to work with and extremely supportive throughout onboarding, making the whole process simple and straightforward. We would definitely recommend it.

The app works well and the service is excellent. Special thanks to Danielle for the great support. Keep up the good work!

We’re very happy with the platform overall. Danielle from the customer service team has been absolutely lovely and made the onboarding process incredibly easy. The whole team has been open and receptive to hearing ideas about new features, which we really appreciate. The customer-facing side of the platform is great and super easy to use, making life easier for both our customers and our internal...

Happy with functionality and service from the Atlast team