Canteen ‑ Deposits and Fees

★★★★★

We initially had some issues with the app, as some orders were not correctly applying the DRS fee required in Ireland. However, the support team, especially Rudy, were absolutely amazing throughout the process. They took the time to properly investigate the issue and went above and beyond by changing how the app operates to resolve the connectivity issues with Shopify. The app is now working per...

★★★★★

Super simple for automatically adding a refundable depot, e.g. on container.

★★★★★

Amazing support team, the app is simple to install and set up

★★★★★

Great customer service. Had an issue with my previous cheaper app constantly refreshing the cart and interrupting my customers when customizing options. And sometimes it wouldn't even work or display. But this app was clean, optimized, and runs great. No more weird refreshes. And it never misses adding the fee at checkout.

★★★★★

Application does not work as attended, regarding the theme I installed. It has some flaws, which makes it harder to install. Positive side is, the customer service is great! Swift responses and immediately solved the issue. If they could fix the issues of the application, it would be 5 stars for me.

★★★★★

For our winery that needed to automatically apply tax free bottle deposits, it's really convenient. Rules are easy to create and easy to apply, very straight forward app.

★★★★★

Great app! Anupam solved all my problems and helped me so much!

★★★★★

We are using this app for the last 4 years and it is perfect for what we need. Also, when we had some problems, the support always has given us a quick solution!!! I recommen it 100%

★★★★★

The app does what you expect in terms of deposit. The support is world class. No matter if day, night or weekend, you get a real human being to help and even dive into your code.

★★★★★

Was looking for a simple fee modification app and saw an article about canteen and was delighted at how they handled the technical aspects of our need and their support team, Anupam, was quick and helpful when we had a troubleshooting question. Highly recommend this app.

★★★★★

The fee set up is very straightforward and worked effortlessly. Support was very quick to respond to my question and pointed me to a very clear FAQ that addressed several things for me. Very much appreciated.

★★★★★

simple, clear for adding a reimbursable depot or automatic fee addition

★★★★★

The app works in 90% on the cases but then when you report a bug, there is no answer. We have been waiting for 20 days to get an issue fixed but there is no response from their side.

★★★★★

Very slow response times, never fixed our problems with Shopify POS, app is very inconsistent, the deposit and fee rules only work correctly 75% of the time. When they don't, our customers get charged the incorrect amount, causing problems with customers trusting us. We tried for a couple of months to get it to work properly, and it still doesn't.

★★★★★

This app doesn't work. Sometimes it charges the core charge and sometimes it doesn't. Support has been poor and non responsive. They said they would look into it right away but then I never heard back from them, all the while I keep getting orders with no core charge added. Time to look for a different app that will do what this one is supposed to do

★★★★★

app doest work correctly, it doesnt work correct with POS

★★★★★

Die App funktioniert ständig nicht. Kann ich nicht empfehlen

★★★★★

Absolut schlecht. Völlig verbuggte App beim hinzufügen des Pfands werden Random Produkte als Pfand angesehen und hinzugefügt. Die Option % Sätze auf Produkte zu erheben funktioniert auch nicht. Danke und schnell wieder deinstallieren.

★★★★★

We had been using this app for a pretty long time. Since our store started getting more and more orders, we had a lot of faulty orders where the fee didn't get applied and we lost quite a sum of money. The support was not so helpful about this - back when we were in direct contact with Jordan from Sasquatch Studio I liked the support better. Today (and probably the past days) our "Add To Cart" Bu...

★★★★★

Unreliable, randomly removes selected products from their rulesets costing our company money while their support team tries to figure out what is happening. Slow on POS devices as well, overall happy to be done using this application. App has a lot of potential, but not quite there yet.