DrDownload Digital Downloads

★★★★★

so far seems like a better fit for my dotcom than the previous download app I was using. tech service was great while I was setting up, however, I'm still waiting on a reply for my latest issue. one thing I wish this app had was the ability to see a list of products, and a list of uploaded files at the same time. I had over 100 products that I had to keep switching from the upload wizard to the pr...

★★★★★

Lässt sich leicht implementieren, es gibt Sicherheitsfeatures für die Dateien und - was mich restlos überzeugt hat - ein Support, der diesen Namen auch verdient. Man spricht miteinander auf Augenhöhe und wird als wertgeschätzter Kunde bis zum Ziel begleitet. Ich bin hochzufrieden!

★★★★★

Cool app and very helpful support. Would buy again. :) I use it for digital music and other digital merchandise.

★★★★★

Great app and fantastic customer support. In addition, it's very affordable - a lot of bang for your buck. Can't recommend it highly enough: A++!!!!

★★★★★

Just getting started Live Chat walked me through all the features AWESOME!! Very Helpful. Answered all my questions

★★★★★

Great service, my problem was solved within minutes. Very fast response and solution, what to say more..

★★★★★

My customers contacted me for a broken link issue on a Saturday. When I messaged the Customer support Sarah helped me out within 2 minutes and everthing was sorted out. Top quality Customer Support. Great app otherwise, love that I can customise the Email to my customers to make it fele personal. Pretty simple to use. Perfect app for people who sell PDF files and other downloads.

★★★★★

I use this app for several weeks and I think it is very useful and convenient. Files are uploaded and downloaded quickly. When I had an issue, the support quickly responded, made adjustments and the problem was solved.

★★★★★

Good support system. Thanks for being there whenever i need help. Thumbs up! I will be adding this app to my other online store once it is up.

★★★★★

Works very well, easy to install and customer support is excellent. No code needed in the liquid, easy to set your emails so they fit the format of the store and got it working in 10 mins. Cant fault it.

★★★★★

Good app for quick file to be downloaded by customer. Support is very fast and kind. You can put multiple files for free so it's really cool for beginner

★★★★★

I intergraded this app in my Shopify Store and it works great with my website. Thanks DrDownload. Customer Service is great also

★★★★★

When it works, it works fine - easy to use, basic but does the job. But their server are offline quite often. Every time I need to use the app, it's down or incredibly slow.

★★★★★

I am unable to open this app in Shopify. My customers has purchased my products but has not received the download link. I have checked the order page but cannot find the download button. Please respond and resolve the problem as soon as possible. Thank you!

★★★★★

Dear, We are having a problem downloading the files on the order status page. Previously, customers could download these from their order status page. They were shown an orange download button. We've upgraded to Shopify's new order status page, and it appears this button is no longer there. Can you please have this added back? Thanks in advance!

★★★★★

UPDATE 7/3/2024 I have been without service for 4 days and have had zero support from the app developer, customer support and even Shopify has not been able to communicate with them. ---------------------------------------------------- I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used c...

★★★★★

This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!

★★★★★

For every single order that came in, my customer did not receive any email or download link. For multiple times over 3 months , I also asked the support team to look into this for me almost 4 times. Each time, They told me after awhile 'it was fixed' but when new orders came in, my customers did not receive the email with the download link. Basically, the entire functionality of the software did n...

★★★★★

Initially was happy with it as it did the job. But not impressed when the app was down for a whole day, and no way to contact them (I'm sure we weren't the only ones). Once it was back up and running, downloads weren't being sent out at all for numerous hours. Had client emails asking where their downloads were and had a mad scramble to source an alternative option. Support was non existent and wh...

★★★★★

Used this app to publish my e-book, it is working perfectly & customer service is super responsive. Thank you!