Frate Returns and Protection

Doreen here, COO of BurjuShoes.com... My problems: -22% return rate. -60% of our returns were not in brand new condition and could not be re-sold again at full price. -30% of our returns were failing at Happy Returns and needed to be done manually by our agents. -40% of our returns incurred higher handling costs at 3PL due to shipments being received without documentation. The solution: -Frate.co...

Just wanted to drop in and share our experience switching over to Frate Returns from Loop for handling our returns and exchanges. It's been a game-changer for us, and I can't help but rave about Bailey and the whole Frate team! From the get-go, it felt like the Frate team was all in. They're super flexible, ready to tweak things to fit just right with how we handle our orders and fulfillments. Th...

We started with Frate in December and our experience so far has been amazing. The team at Frate is so easy to work with and they genuinely care about creating solutions that solve any of the hardships that come along with the process of servicing returns. Three features particularly standout; the image verification feature, peer-to-peer returns, and the multi-label creation feature. Image verifica...

The onboarding process is hassle free. My POC is very responsive.

The customer service and user experience on this app is amazing. They truly care about making sure it's set up best for your storefront. The team is devoted to making the best app for its users & takes in input and feedback on how to develop the best solution to battle the issue with returns online. OH and the image verification feature is amazing as we can check out the condition of the items bef...

We're a big shop, hundreds of thousands of users, Frate has such a creative solution with their P2P returns we're expecting hundreds of thousands of savings, and their pricing on just general returns management has beat all their competitors, while also having deep integrations into our ERP (netsuite) to take our returns role from a full time employee daily to ~1 hour for an employee as a side res...

This has been a game changer for Good For Sunday! Returns are notoriously bad for the environment, and Frate has created a system that helps combat the wasted shipping trips and packaging that return logistics causes. But what's even better, is it's eco-friendly alternative to returns that also makes returns more affordable and less of a cost centre for brands. Because of EcoDrop, our customers ha...

We started working with Frate as they were developing the app. We usually don't do this, but we loved the concept and vision of what Frate would be...I can happily report that they have nailed it. Their customer service is beyond excellent. The team is really devoted to making improvements. We have had great feedback from customers too!

We started using Frate about 6 months ago while the app was still in development, and it's been incredible! It makes SO much more sense to ship returns directly to the next customer, instead of back to us first. We barely get any returns back to the warehouse now, and it it makes the return process much easier for customers and ourselves. Customers often mention how much they appreciate us using...