Shopify Bill Pay

I created a bill to pay our family LLC rent for my office space after moving operations into a floor of my home. Two payments failed and Melio insisted on "proof" of me renting my space via utility bill under my business name. I use bill pay from multiple banks and have never needed "proof" to set up a bill pay. I uploaded an invoice, into the bill pay, but that was not sufficient to prove I'm...

1 star - I’d give less if I could. Two consecutive rent payments failed despite sufficient funds — support refused to help. And worse told me it was fixed when it wasn’t. My business rent payment through Shopify Bill Pay (powered by Melio) failed in June despite having sufficient funds in my account. I was told it was resolved. It failed again in July, same issue, same available funds. I reque...

Customer support is difficult to get a hold of, the transfers take far longer than any other service I've used, and the money that they fumbled is being returned via check in the mail. Horrible.

TERRIBLE CUSTOMER SUPPORT. Shopify Plus support team does nothing to help over 1 month now after an issue with the bill pay app not allowing us to continue paying bills.

Shopify has not given my company a payout in almost 90 days. I have no response from accounting department. The only way to get any type of customer service is through chat. I have "chatted" with 5 different people and have gotten no where!

Awful service, what a huge waste of time! Days and days without a response, and then no explanation as to why the service won't work. Going out of my mind trying to get vendors paid, STAY AWAY!

Does anyone know a trick for the "download report" it does not work

If you want to deal with no way to contact anyone, no support, missing funds, people who dont respond to emails for weeks, talk in circles, then this app is for you.

Probably the biggest joke of a company to deal with, no support, no way to contact anyone who actually responds, 7 days no email responses, shopify support is who you are supposed to contact, oh wait they cant help either.

This app has been TERRIBLY FRUSTRATING and has caused my business severe problems. The service I have gotten from Shopify to address it has been completely useless.

Bill pay feature does not work efficiently. I was able to get help with one bill that went through but all others kept getting denied. I emailed multiple times but all I can get is a generic answer.

After changing my email address, this Bill Pay app no longer functions. It claims that I need to verify my email address when that is already done and there are no buttons to reverify or verify for this app specifically. At the same time, I have better things to do with my time than troubleshoot this app. I did clear the web browser of all cookies and data, even reinstalled the app after a 3 day...

No customer service at all. I contacted them 3 weeks ago and then again 2 days ago, no reply. I'm talking about the Bill Pay team - not Shopify. Shopify was responsive but they referred my to Bill Pay, and Bill Pay just ignored.

Initially, I believed it would be a fantastic alternative to other payment platforms. However, after experiencing a week of being ignored by Melio, I've come to realize that setting this up was a complete waste of my time. Stick with whats works I guess.