Recharge Subscriptions App

★★★★★

Great app. Duska was extremely helpful in solving a slight issue we had.

★★★★★

Great customer service! A bit of some technical hiccups and , but overall fantastic. Wish that the email notifications had less HTML setup for customer notifications and it was easier to incorporate our branding - fonts, design, etc.

★★★★★

Quikly responded to my issue and fixed! Always nice to work with.

★★★★★

The agent was great! It's refreshing talking to an agent with some personality. :) Great agent!!

★★★★★

Quick integration/on-boarding with amazing help and guidance from Vinse! We had a tight timeline and the whole team worked closely with us to ensure we got live on time. Easy to use and lots of customization available.

★★★★★

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★★★★★

Very helpful, friendly and efficient!

★★★★★

It works well, need to understand small things that help like formatting files. The Help desk is great.

★★★★★

The team from from eShop Genius was amazing, they were able to fix all errors and were very helpful, specially Nick.

★★★★★

Jaden W. Helped me get some things fixed up on the site! So grateful for Recharge making things simple to use for our customers and easy for our business! Definitely recommend.

★★★★★

very good client service, thank you duska !

★★★★★

Great customer support! Yajaira was so kind and helped me understand a few issues. I've also had great support from Jose! Thank you guys!

★★★★★

The app works well, but unless you are expecting to gain a lot of subscribers very quickly, it will be expensive, since there is no tier for small businesses. It is extremely costly, and we need to find another solution as it has already cost us a lot of money.

★★★★★

So-called chat support "gathers context" and deflects to email support whenever they can, which is very inefficient and feels like false advertising of "live" chat support. Some features are half-baked such as their gifting feature, which is probably the least thought out and poorly delivered user experience I've ever come across in all my years using software. Gifted subscriptions sales are DOUBL...

★★★★★

The app works ok, but the support is terrible. I'm not sure you can get support that isn't an AI bot. We have an issue with double shipping charges and I can't get anywhere near a fix which is beyond frustrating. Their support bot just sends me to a solution that literally states it won't fix my specific problem.

★★★★★

I wish I could've accessed better support for this app. We opted to pay for the pro subscription vs the much cheaper $99 one on that basis, so we could get help with installation. 12 months in and a lot of wasted time and money later, we're cancelling the app $6k in the hole having not been able to get it working whatsoever.

★★★★★

Avoid like the plague. Comes default with zero support options. Widget never updates when you update it - documentation tells you to contact support which you can't do unless you are on an expensive plan. Wasted hours of setup but at least I can now remember why ecomm brands avoid this product.

★★★★★

I would not use this app. They push updates and create really critical bugs that create extremely negative experiences and then don't take accountability for it. I've had this app for 3 years and have had a number of issues. Most recently they pushed an updated and grabbed the wrong shipping profile information, accidentally charging almost 800 customers shipping on a free shipping product. Then t...

★★★★★

Complete thiefs when you try to cancel your account. They don't respond via emails in a timely manner. Support is non existent. Lost out of months of orders due to their lack of assistance. Choose anyone but them. There are better subscription sites out there

★★★★★

Absolutely horrible customer support - it's impossible to find, they just want you to talk to their bot