Tidio ‑ Live Chat & AI Chatbot

★★★★★

eficaz y rapida

★★★★★

excelent

★★★★★

Love the UX. It's easy to understand and not confusing to navigate.

★★★★★

Tidio is great! We have seen better conversions since using it and will now install it on all of our stores

★★★★★

Aids in our customer service experience. User friendly, easy to use on mobile app and desktop.

★★★★★

So far so good. But just into the first month.

★★★★★

Nos ayuda a enfocar la atención en lo que realmente importa sin desatender a los clientes.

★★★★★

Easy to install, and then works while Im asleep. Awesome addition to my store .

★★★★★

empty

★★★★★

Great app so far works as advertised

★★★★★

Highly recommended

★★★★★

No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?

★★★★★

NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.

★★★★★

I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.

★★★★★

Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX

★★★★★

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...

★★★★★

We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained u...

★★★★★

The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).

★★★★★

Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy t...